On average, full body massage chairs last 8-12 years. Depending on the usage and care, they may last up to 20 years.
Is there any mechanical maintenance that needs to be done on the chairs?
No, the chairs are self-maintaining and do not require maintenance.
Do you fix other brand chairs?
We do not fix other chair brands, but we may be able to refer you to another a technician who can fix your chair.
If the chair breaks, who do I contact?
Please contact customer service of your chair's brand company. The number is available on the remote (under settings), in the manual, or on the brand website. If you would like assistance, we would be happy to help you get into contact with your chair's warranty.
We only work with companies that provide reliable customer service, so please let us know if you have any trouble getting your chair repaired.
Delivery
Do you deliver out of state?
Yes. If you live within a 100-mile radius of an airport, we are able to deliver your massage chair and send a technician to assemble it. If you are not sure, please contact us.
How fast can you deliver?
Delivery times depend on a number of factors including location, inventory, and time of year. If you live near the DFW area in Texas, we will be able to deliver it to you faster.
If you would like a more accurate estimate, please contact us.
Do you offer white-glove delivery service?
Yes, we provide white glove setup. If you live within our normal delivery vicinity, you might see our sales person doing the delivery!
Warranty
What is the warranty on the chairs?
All of our massage chairs except for Positive Posture Solara and Inada Nest come with a 3-year warranty. An extended 2-year warranty can be purchased for an extra fee.
Can we return the chair?
Yes. However, because our returned chairs can only be re-sold as used chairs, we require a fee for returning chairs. We do our best to help you find the best chair for you, and we pride ourselves on our customer satisfaction rate. If you are wanting to return a chair, please call us to discuss if we can exchange your chair for another that is more to your liking.
About the chairs
Do these massage chairs have body scanning?
Yes, all of our massage chairs in the store scan your body before the program starts. The accuracy of the body scan differs from chair to chair. Chairs that do a deep tissue massage perform more detailed scans to more accurately target muscle groups in the body.
Do the chairs have memory so you can save your own customized massage?
The Panasonic MAK1, Panasonic MAN1 and OHCO M8 NEO have memory feature which allows you to create and save your own program.
How much space do I need for a massage chair?
Most chairs would fit in 6ft length and 3ft wide space. Wall-hugging massage chairs need just 3 to 5 inches of clearance.
What brands of massage chairs do you carry?
We feature top brands like OHCO, Panasonic, Positive Posture, OHCO, D.Core, KOYO, HUTECH and Inada.
Do you sell open-box or clearance massage chairs?
Yes. Check out our latest open-box massage chair deals by calling or visiting our store. Our stock status can change from day to day.
How do massage chairs compare to regular massages?
The biggest difference is consistency. Unlike human massage theraphists, massage chairs offer consisten daily therapy without getting tired. In the long term, massage chair is much more economical and cost saving.
Do you offer bundle deals on chairs and mattresses?
Yes. Please call or visit our store to explore exclusive massage chair and mattress bundle with special pricing
Health
Can people with pacemakers sit in a massage chair?
Although the general consensus among massage chair distributors is that massage chairs are contraindications for people with pacemakers, many massage chair owners with pacemakers have had little to no affect on their pacemakers. We strongly recommend consulting a heart specialist before purchasing a massage chair.
I'm pregnant. Is it safe to sit in a chair?
Although no research thus far has linked massage to miscarriages, we recommend that you consult your doctor before purchasing a massage chair.
What are the health benefits of a massage chair?
Massage chairs improve circulation, reduce muscle tension, relieve pain, and support sleep. Learn more about massage chair benefits on our blog.
Which massage chair is best for back pain?
We recommend the Brio Sport by Positive Posture or Panasonic MAN1 for deep lumbar relief and spinal alignment.
What's the difference between 3D and 4D massage chairs?
4D massage chairs adjust pressure and rhythm to simulate real hands. Read our blog or watch youtube. Explore top-rated 4D chairs on our site.
Are massage chairs safe for seniors?
Yes. However, in general we do recommend softer and gentler models such as OHCO M8 NEO or KOYO.
Can massage chairs help with posture correction?
Yes. Some massage chairs like the Brio Sport was designed by kiniseologists to correct posture and boost recovery.
